Programme

THURSDAY, 28 May 2020

'Retailing from the Outside-In'

09.00 :

Registration Desk Opens (Ground Floor of Hyatt at Olive 8)
Welcome Coffee/Tea in the foyer

10.00 :

Opening & Welcome Address

10.15 :

Session 1: 'Tomorrow's Customer is in Today'

11.15 :

CEO Panel Discussion

12.00 :

Buffet Lunch

13.00 :

Session 2: 'Data - The New Gold Mine'

14.30 :

Refreshment Break

15.10 :

Session 3: 'Merchandise & Suppy Chain Management'

16.40 :

Closing Day 1

18.30 :

Official Dinner & Awards Ceremony

FRIDAY, 29 May 2020

'Retailing from the Outside-In'

08.00 :

Store Visit to Nordstrom Flagship Store

09.30 :

Opening Remarks / Hyatt at Olive 8

09.35 :

Session 4: 'Service Models & Technology

11.30 :

Buffet Lunch

12.30 :

Session 5: 'Connecting in a Digital World'

14.00 :

Refreshment Break

14.40 :

Session 6: 'Leadership & People for the Future'

16.15 :

Closing Remark

16.30 :

Delegates on own discretion